At House of Hikayat we strive to deliver a stellar customer experience which is why we offer policies that help enhance your buying experience. Before shipping our product we perform a quality check to ensure standards.
Please note that in all scenarios, the delivery fees for an item cannot be refunded. Delivery fees incurred and paid for are final.
Return and Refund Policy
We understand that sometimes a product may not meet your expectations. We therefore order free return and refund of purchased item provided:
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The item is returned in its original packaging, unused, unworn with the tags.
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The item is returned in the condition as it was received.
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The item’s invoice can be provided.
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The request for return/exchange is initiated 14 days from the date of purchase.
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The request for refund is initiated 7 days from the date of purchase.
We reserve the right to refuse a request for return and refund if the above conditions are not met.
Exchange Policy
You may decide to exchange a product without seeking a refund. For such a request please send an e-mail to BLAHBLAHBLAH@GMAIL.COM with the subject: Exchange - Invoice Number. We will assist you as best as we can, provided your exchange request can be fulfilled based on available stock. Please note, in order to exchange the item:
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The item must be returned in its original packaging, unused, unworn with the tags.
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The item must be returned in the condition it was received
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The item’s invoice must be provided.
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The request for exchange is initiated 7 days from the date of purchase.
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The item can be exchanged only once.
We reserve the right to refuse a request for return and refund if the above conditions are not met.
Non-Refundable/Non-Exchangeable Items
Please note that we cannot accept return or exchange of earrings or piercing products due to hygiene
All purchase items sold during a sale are final and are only eligible for return or refund if a manufacturing defect is found.